The Customer Commitment Award
Purpose:
Given throughout the year, the Customer Commitment Award recognizes a library staff member for great customer service, and who in doing, becomes an ambassador for UT Arlington.
Eligibility:
- All library staff except the Dean, Associate Director, and library student assistants
- Recipients must be employed when the award is given
Criteria:
- The activity being recognized must have been performed in a direct customer service role
- For this award, a "customer" is a member of the greater UT Arlington Community (UT Arlington students, faculty, and staff; community members not affiliated with UT Arlington)
- For this award, a fellow UT Arlington Library staff member is NOT considered a "customer". A UT Arlington Library student assistant is considered a "customer" only of they were in a non-worker role when they benefited from the activity nominated for award (that is, this award recognizes customer service for external customers)
- The outcome of the activity must have been demonstrable excellent customer service, resulting in a notably happy and/or satisfied and/or benefited external customer
Nominations:
- Any library staff member can nominate another library staff member
- A library staff member can nominate him/herself
- Deadline for submitting a nomination is the first day of the month in which the award is to be made
Award:
- Public announcement of the award, including the activity for which the award was given, at a library staff meeting, in the library staff newsletter, on the ERC web site and any other appropriate forum
- A letter of commendation signed by the Dean of the Library, a copy of which is added to the winner’s library personnel file
- A Customer Commitment Award pin